Apple Language Courses

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Protecting your privacy

Who we are

This privacy policy is for this website www.applelanguages.com and is served by Apple Language Courses Ltd, Unit 12, The Office Village, North Road, Loughborough, Leicestershire, LE11 1QJ, United Kingdom. Registered company number: 8311373.

You can read more about our company and the brands we manage here:
https://www.applelanguages.com/en/about/about-apple.php

We take your privacy and the protection of any personal details that you provide us with extremely seriously.

The data we collect

We will use the details you have provided to us to respond to your communications with us. Client details are held on a password protected client database. This is securely held online and only accessible by Apple Language Courses staff members. Your personal information is stored securely until a time it is no longer required.

When you make an enquiry with us, via phone or email, we may collect personal data including:

  • your name
  • date of birth
  • email address
  • telephone numbers
  • locations you are interested in
  • other information related to our language courses

When you check the availability or prices of our courses through our website we will also ask for the following details to help us serve your enquiry better:

  • your nationality
  • mother tongue
  • country of residence
  • gender
  • the language you want us to reply to you in

Further data required when processing your booking

When you make a booking we will also ask for the following details:

  • current level of language and previous education
  • postal address
  • medical conditions/relevant health issues
  • friends you may be travelling with
  • any other comments you may have

Your postal address is only collected to help us complete the confirmation invoice we send to you, or to enable us to send you further information by post, at your request.

The current level of your language is a guideline only, so we can confirm the course is available at your level and prepare the school for your arrival.

Visit the following page for more information on your current level:
https://www.applelanguages.com/en/about/levels.php

Further data required for minors

Our courses for Young Students and courses for students under 18 years old may require a signed parental consent form, with personal details of a responsible parent/guardian. The parent/guardian may be asked to provide passport details as a form of identification. These details are only ever passed on to the school and deleted/destroyed straight afterwards.

Further data required for invitation letters

If you require a letter of invitation for visa purposes our school will ask for your passport details. These details are only ever passed on to the school and deleted/destroyed straight afterwards.

Secure booking system

When making a booking with us your personal information is passed through a secure online server and held on our secure online booking system.

All online card deposit and balance payments are processed through our merchant account service provider which is fully PCI Level 1 compliant. We ourselves are fully PCI compliant. Any card payments taken by telephone are processed instantly through our merchant provider and authorised without us having any access to any confidential financial information.

We do not ask for your personal bank details unless you are entitled to a refund by bank transfer. We do not store these details after the refund has been completed.

We have strict security procedures in place to protect your personal information. All employees have signed a confidentiality clause and are legally obliged to respect the privacy of our clients’ personal data.

What we do with your data

We use the data that we collect from you to help us organise the language programme or programmes as requested and required for each booking.

You acknowledge that the following personal information is explicitly provided to the school that you will be attending: name, date of birth, nationality, level of the language and any relevant health issues. You consent to us transferring these details to our third-party school partners for the purposes of dealing with your enquiries and so we can process your booking to fulfil your order.

In giving us your contact details regarding a language programme you consent to us contacting you to discuss that programme. This could include follow up phone calls or emails.

In making a booking and supplying us with your information we may contact you for feedback on your programme and one more time to see if you are interested in a future language programme with us.

Newsletter signup and website tracking

When you sign up to our newsletter service we will contact you once per month with relevant news and offers related to our language travel programmes. Our monthly newsletters are sent on an opt-in only basis. You may also easily unsubscribe from receiving such newsletters at any time.

We do not use cookies to track user information or for marketing purposes. Cookies on our website are only used during the booking process, through a secure server and terminated as soon as the process is complete.

We use Google analytics data as specified in the privacy policy of that service. We are unable to see any personal information through Google analytics and do not connect your visits to our website with any personal information we may hold from your enquiry.

Accessing your personal information

You have the right to request a copy of any personal data we may be holding on you through a subject access request. To make this request you will need to provide us with proof of identity. We have the right to charge you a small fee for this.

If you wish to raise a subject access request or would like us to delete any of your personal information that we hold, simply contact us on info@applelanguages.com.

If you have any questions or concerns over the information on this page, your privacy in general or anything else, please contact us with your feedback. You can also telephone us on the numbers listed below.


This privacy notice was last updated in April 2018.
Any future changes will be posted to this page and will apply from the time this page is updated.

Read in: EN | FR | DE | IT | NL | ES | PT
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Apple Language Courses

Unit 12, The Office Village
North Road

Loughborough
Leicestershire
LE11 1QJ
England


T: 01509 211 612
E: info@applelanguages.com
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Contact Numbers

United Kingdom United Kingdom 01509 211 612
France France 01 70 79 13 53
Germany Germany 040 6704 4633
Ireland Ireland 01 6950417
Italy Italy 06 87501301
Netherlands Netherlands 020 7036459
Spain Spain 91 1140113
United States United States 646 652 0770
International International +44 1509 211 612

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© Apple Language Courses Ltd 2018
Company Number: 8311373 || VAT Number: 152 4085 30